ak44 Privacy Policy
Your personal information is completely safe with us. ak44 always treats user privacy as a top priority, and it is our responsibility to clearly explain how your information is used.
Introduction and Scope
This privacy policy ("Policy") applies to all individuals who use ak44's website and services. When you register at ak44, make a deposit, or play any game, you voluntarily provide certain information, and some information is collected automatically during normal browsing. The purpose of this policy is to give you a full understanding of how that information is collected, stored, used, and protected.
ak44 believes that a user's personal information belongs to them. We therefore never sell your information to third parties or share it without your permission. Detailed information about our organisation is available on our website.
If you have any questions after reading this policy, please contact our support team. Continued use of the service will be taken as your agreement to this policy.
Section 1: Scope of Data Collection
Information You Provide Directly
When you open an account or use our services at ak44, the following information may be collected:
- Full name, date of birth, and national ID details (for identity verification)
- Mobile number and email address
- Residential address
- Payment information provided during deposits and withdrawals (bKash, Nagad, Rocket, or bank account number)
- Messages you send via support chat or email
Information Collected Automatically
When you browse our site, certain information is recorded automatically for technical reasons:
- IP address and Device ID
- Browser type, operating system, and language settings
- Cookie and session data
- Page visits, click patterns, and time spent
- Referral source (which link you came from)
Information Received from Third Parties
Occasionally, for identity verification or fraud prevention purposes, we may receive limited information from trusted third-party service providers. This information is used solely for account verification and security and is not used for any other purpose.
Section 2: Purpose of Data Use
Account Management and Service Delivery
The primary use of collected information is to complete your account registration, login process, deposits, and withdrawals. Your information must be accurately verified for every transaction, from a minimum deposit of ৳100 to withdrawals above ৳800.
Security and Fraud Prevention
ak44 conducts technical analysis to detect suspicious transactions, account hacking attempts, or fraud. For this purpose, IP logs, device fingerprints, and transaction history may be reviewed. This is done entirely in your interest.
Customer Service and Communication
Our 24/7 live chat and email support team uses the contact information you provide to resolve your questions or complaints. Important account notifications, transaction confirmations, and security alerts may be sent in Bengali and English.
Responsible Gaming Monitoring
ak44 takes responsible gaming seriously. By analysing user gaming patterns, we can identify signs of excessive play and contact you if needed. You can find full details on our Responsible Gaming page.
Service Improvement and Analytics
Collected usage data is used in aggregated and anonymised form to monitor site performance, plan new features, and improve the user experience. No individual user is identified in this analysis.
Section 3: Data Sharing Policy
Not Shared with Third Parties
ak44 does not sell your personal information to any marketing company, data broker, or unrelated third party. This information does not leave us without your consent.
Service Partners
We work with selected providers to handle payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, game supply, and identity verification. Only the minimum information necessary to perform their services is shared with these partners, and they may not use that information for their own purposes.
Legal Obligations
Under applicable laws in Bangladesh, ak44 may be required to provide limited information upon a valid court order or direction from a government authority. In such cases, we act on the basis of legal advice and make every effort to inform you where possible.
Section 4: Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. ak44 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security
- Functional cookies: Remembering language preferences, themes, and personalised settings
- Analytics cookies: Monitoring site traffic and usage patterns (in anonymous form)
Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may affect core site functionality — for example, login sessions may not be maintained or payment processing may be disrupted.
Section 5: Data Retention and Security
Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be kept for a further period to meet legal obligations, resolve disputes, and prevent fraud. Once that period has passed, the information is securely deleted or anonymised.
Technical Security Measures
ak44 uses industry-standard security technology to protect your information:
- SSL/TLS encryption — all data is transmitted over encrypted channels
- Password hashing — your password is never stored in plain text
- Two-factor authentication (OTP) — an extra layer of security for login and transactions
- Firewall and intrusion detection systems
- Regular security audits and system monitoring
What Happens in the Event of a Data Breach
If a data security breach occurs for any reason, ak44 will promptly notify affected users and take the necessary steps to bring the situation under control. We operate with full transparency in such cases.
Section 6: Your Rights
Right to View and Correct Information
You may view the personal information stored in your account at any time and request corrections if anything is inaccurate. Contacting the support team will initiate a defined process to verify and update the information.
Right to Close Your Account
You may request to close your account at any time. After closure, your remaining balance will be returned in accordance with the applicable Terms and Conditions. Certain information may be retained for a specified period for legal reasons.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may request to stop them at any time. However, transaction confirmations and security notifications cannot be turned off, as they are essential for protecting your account.
Section 7: Protection of Minors' Data
All ak44 services are strictly for users aged 21 and above. We do not knowingly collect information from minors or allow them to open accounts. Age verification is mandatory at registration, and a copy of an identity document may be requested in any case of doubt.
If a person under the age of 21 has created an account by mistake and this comes to our attention, that account will be closed immediately and all collected data will be deleted.
Section 8: Policy Changes and Updates
ak44 may update this privacy policy from time to time to keep pace with changes in technology, law, or business processes. For significant changes, we will notify you via your registered email or through a notice on the site.
Continued use of the service after an update will be taken as your consent to the new policy. We therefore recommend visiting this page regularly. The latest effective date will always be shown at the top of this page.
If any conflict arises between this policy and other ak44 rules, this privacy policy will take precedence on matters of data protection. Our general terms and conditions will apply to all other matters.
Section 9: Contact and Complaints Process
If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our support team provides service in both Bengali and English and is available seven days a week, twenty-four hours a day.
For general enquiries and quick help, visit our Frequently Asked Questions (FAQ) page — answers to common questions are already provided there.